Terms and Conditions for Gardeners Elm Park

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Elm Park. They are written for residential and small commercial customers who want clear, fair, and practical rules before a booking begins. By arranging services with us, you agree to these terms in full. Please read them carefully before confirming any work, as they explain how bookings are accepted, how payments are handled, when cancellations apply, and what responsibilities each party has throughout the service period.

The purpose of these terms is to make the arrangement straightforward and transparent. Whether the work involves routine maintenance, seasonal tidy-ups, hedge trimming, lawn care, planting, or one-off outdoor tasks, the same core conditions apply unless we agree otherwise in writing. These terms are intended to protect both the customer and the service provider by setting reasonable expectations around access, timing, materials, safety, and payment.

In these terms, references to “we”, “us”, and “our” mean the gardening service provider, and references to “you” and “your” mean the customer receiving the service. References to work or services mean the agreed gardening tasks described in the quotation, estimate, booking confirmation, or other written agreement. If there is any inconsistency between these terms and a specific written agreement, the written agreement will take priority for that booking only.

Booking Process

Bookings are normally made after an initial enquiry, site review, or description of the required work. A quote or estimate may be provided on the basis of information supplied by you, and that information must be accurate and complete. If the actual site conditions differ from the information given, the final scope, duration, and price may need to be adjusted. A booking is not confirmed until we have accepted the job and, where required, received a deposit or written confirmation from you.

We reserve the right to decline a booking if the requested work falls outside our service scope, if the site is unsafe, if access is unsuitable, or if the required timing cannot be met. Any date or time given for attendance is an estimate unless we specifically state that it is fixed. Gardening work may be affected by weather, equipment issues, supply delays, or unforeseen conditions. We will always aim to keep you informed and reschedule where reasonably possible.

It is your responsibility to ensure that the area is accessible on the agreed date and that any relevant instructions are provided in advance. This includes access arrangements, parking limitations, locked gates, pet control, fragile items, hidden hazards, and any protected areas or features on the property. If we are prevented from starting or completing the work because access has not been arranged properly, a call-out charge or wasted time fee may apply.

Where the service includes recurring visits, the booking may be arranged as a one-off, weekly, fortnightly, monthly, seasonal, or ad hoc schedule. Continued service depends on mutual agreement and may be reviewed at any time. We may amend the schedule where necessary due to weather, staff availability, or operational changes, provided we act reasonably and with appropriate notice. Repeated refusal of access or failure to maintain agreed conditions may result in suspension of future visits.

Payments

Unless otherwise agreed in writing, payment is due on completion of the work or within the period specified on the invoice. Some services may require advance payment, a deposit, or staged payments, particularly where materials are ordered in advance, significant labour is required, or the job spans multiple visits. Prices are generally quoted exclusive of any extra work that is not included in the original scope. Additional work will only be charged if it is authorised by you or clearly necessary for safe completion of the agreed job.

All invoices must be paid in full by the due date shown. If payment is late, we may charge reasonable interest and recovery costs where permitted by law. We may also suspend ongoing or future services until outstanding balances are cleared. If a payment is disputed, you should notify us promptly with full details so the matter can be reviewed. Disputes do not remove your obligation to pay any undisputed portion of the invoice by the due date.

Any estimate or quotation is based on the information available at the time and may change if the required labour, materials, access, or disposal costs differ from what was originally anticipated. Where possible, we will notify you before carrying out additional chargeable work. If immediate action is needed to prevent damage, improve safety, or complete the service effectively, we may proceed where it is reasonable to do so, and the extra cost will be added to the invoice.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving us notice as early as possible. The amount of notice required may vary depending on the size and type of job, but generally a minimum of 24 to 48 hours is expected for standard domestic work. For larger jobs, specialist tasks, or appointments involving ordered materials, longer notice may be required. If insufficient notice is given, a cancellation fee may apply to cover reserved time, administration, and any non-recoverable costs.

If we need to cancel or reschedule, we will aim to give you reasonable notice and offer an alternative date where possible. However, we are not liable for delays caused by weather conditions, transport problems, equipment failure, illness, safety concerns, or events beyond our control. In some cases, work may need to be postponed at short notice for health and safety reasons, especially where ground conditions, storms, high winds, ice, or other conditions make the site unsuitable.

Where materials have already been purchased or special arrangements made for your booking, those costs may still be payable if the job is cancelled after the purchase has been made. If you request a delay, we will try to accommodate the change, but we cannot guarantee immediate availability. Repeated short-notice cancellations or failure to provide access may lead to future bookings being refused.

Liability and Responsibilities

You must ensure that the site is reasonably safe for the work to proceed. This includes securing pets, providing suitable access, warning us about underground services, irrigation systems, electric cables, fragile ornaments, or recently treated areas, and removing items that could be damaged by normal gardening operations. If you ask us to work near protected or sensitive areas, you accept that some disturbance may be unavoidable. We are not liable for loss or damage caused by your failure to disclose relevant information.

To the fullest extent permitted by UK law, we do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded. Subject to that, our total liability for any claim arising from the services shall be limited to the amount paid or payable for the specific work in question, unless a higher limit is expressly agreed in writing. We will not be liable for indirect loss, loss of profit, loss of business, or consequential damage.

Waste Regulations and Disposal

Garden waste generated during our work will be handled in a responsible manner and in accordance with applicable UK waste rules. Unless otherwise agreed, the removal and disposal of green waste, branches, soil, turf, or other garden material is not included in the basic service price and may be charged separately. Where waste is collected by us, it will be transported and disposed of lawfully through appropriate channels. We do not knowingly dispose of controlled, hazardous, or prohibited waste as part of standard gardening work.

It is your responsibility to tell us in advance if the site may contain anything unusual, including asbestos, chemicals, contaminated soil, sharps, animal waste, or any material that requires specialist disposal. If such items are discovered during the work, we may stop immediately and ask for further instructions. Additional charges may apply if specialist handling, separation, packaging, or disposal is required. We may also refuse to move any item we believe could present a legal or safety risk.

Where waste is left on your property for later collection, you are responsible for keeping it secure and ensuring it is stored in a suitable place. If we agree to remove waste, the amount collected will generally be limited to the material created by the agreed work unless a larger clearance has been specifically included. Fly-tipping and improper disposal are prohibited, and all waste must be managed in accordance with environmental and duty-of-care obligations.

Customer Duties During the Service

Any plants, lawn areas, structures, ornaments, fixtures, or surfaces that are particularly valuable or delicate should be identified before the booking starts. We will use reasonable care, but some tasks naturally involve cutting, shaping, lifting, pruning, soil disturbance, or debris removal, and you accept that normal service activity can produce visible change. If you want to retain specific trimmings, clippings, or garden materials, you must say so before the work begins.

We may take reasonable photographs for operational, record-keeping, or quality-control purposes, including before-and-after documentation of the service area. These images are used only for business administration unless you consent otherwise. We will not deliberately include personal data beyond what is necessary for those purposes. If you do not want photography to take place, you should tell us before the work starts.

Force Majeure, Changes, and General Terms

We are not liable for any delay or failure to perform our obligations where the delay or failure results from events outside our reasonable control. These may include severe weather, fire, flood, strikes, accidents, supply issues, or restrictions imposed by law or public authorities. In such circumstances, we will seek to resume the service as soon as reasonably practicable. If performance becomes impossible for a prolonged period, either party may end the affected booking by notice.

We may update or amend these terms from time to time. The version in force at the time of your booking will apply to that particular service unless a later version is expressly accepted by both parties. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. No failure by us to enforce any right shall be treated as a waiver of that right.

These terms form the entire agreement between us and you in relation to the relevant booking, unless a separate written contract states otherwise. Any variation must be agreed in writing. Nothing in these terms affects your statutory rights as a consumer under UK law. By proceeding with a booking, you confirm that you understand and accept the conditions set out here for the provision of gardening services in Elm Park and related work.

These Terms and Conditions are designed to support a reliable, professional, and fair service arrangement for garden maintenance, domestic gardening, and related outdoor tasks. They help ensure that every job is managed with clarity from booking to completion, including payment, waste handling, and liability matters. If you choose to proceed, the service will be delivered on the basis of the agreed scope and these terms.

Governing law: These Terms and Conditions, and any dispute or claim arising from them or their subject matter, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising from or connected with these terms, except where consumer law provides otherwise.

This concludes the service terms for Gardeners Elm Park. The aim is to keep the arrangement clear, lawful, and practical, while allowing for the realities of outdoor work and seasonal variation. By booking, you acknowledge that gardening work involves natural change, weather dependence, and site-specific conditions that can affect timing and results.